Email communication between Doctor and Lab

While the phone has been the most common tool used in the dental lab industry for communication between doctor's office and dental lab, it is certainly not the most efficient or effective. We have all experienced the holding time while waiting for the doctor to finish up with the patient, or the "technician is at lunch, he'll call you back." Both of these situations are quite frustrating for both doctor and lab. And although email is certainly a more effective mode of communication, and has been adopted by many labs, organizing the emails and ensuring there is proper follow up to email communication remains a challenge. At Streamline, we created an online ticketing system to address this issue. With our ticketing system, Streamline customer support agents can email out information to the doctor - such as case pictures, Rx forms, and invoices, within just a couple of clicks. No uploading is necessary as all case information is already stored on our servers. The email generates a unique ticket in our system which is left in an "open" status until the doctor replies. If the doctor replies by email, the email is automatically imported into our ticketing system to update the case so all communication is documented. Staff is then required to send a confirmation email reply to confirm we received the instructions and we are proceeding with the case. This system has been quite revolutionary for us - allowing us to communicate with many more doctors, more efficiently and effectively - than by phone or by standard email. We invite you to try working with us by email - we're sure you won't be dissapointed!